Privacy Policy

Information We Collect

Depending on which services you use, we may collect:

We collect only what is necessary to provide the services you request. We do not collect sensitive categories of personal data (health, financial account credentials, biometrics) unless required by a specific service and disclosed separately.

How We Use Information

We use your information to:

• Deliver coaching, resume, and career services you have engaged
• Respond to inquiries and schedule consultations
• Provide and improve AI-powered tools
• Process payments and manage your account
• Send service-related communications (session reminders, deliverable updates)
• Improve our services based on anonymized usage patterns
• Comply with legal obligations

We do not use your information for advertising profiling or sell it to data brokers.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These include:

• Encrypted connections (HTTPS/TLS) for all data in transit
• Access controls limiting who within our team can view client data
• Regular review of our security practices

No security system can guarantee absolute protection. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

Sharing Information

We do not sell personal information.

We may share information with:

• Service providers — trusted vendors who help operate our business (cloud hosting, email delivery, scheduling tools). They are contractually required to protect your data and may not use it for their own purposes.
• Payment processors — your payment details are handled directly by our payment provider and are not stored on our servers.
• Legal and regulatory authorities — when required by valid legal process or to protect the rights and safety of our clients and team.

If we are involved in a merger or acquisition, your information may be transferred as part of that transaction. We will notify you before your information is subject to a different privacy policy.

Your Rights

Depending on your location and applicable law, you may have the right to:

• Access — request a copy of the personal information we hold about you
• Correct — request correction of inaccurate information
• Delete — request deletion of your personal information, subject to legal retention requirements
• Export — receive your data in a portable, machine-readable format
• Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing
• Object — object to certain types of processing, including direct marketing

To exercise any of these rights, email privacy@steadyhand360.com. We will respond within 30 days. We may ask you to verify your identity before acting on a request.

Cookies

Our website uses cookies and similar technologies for:

• Functionality — remembering your preferences and session state
• Analytics — understanding how visitors use the site so we can improve it
• Security — helping protect against CSRF and other threats

You can control cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the site. We do not use cookies to serve third-party advertising.

Data Retention

We retain personal information for as long as necessary to deliver the services you engaged, maintain records required by law, and resolve any disputes. After the applicable retention period, we securely delete or anonymize your information.

If you close your account or your engagement with us ends, we will delete identifiable data within 24 months unless a longer period is required by law.

Contact

For privacy-related questions, requests, or concerns:

We take privacy inquiries seriously and respond personally — not with automated replies.